FAQ
Frequently Asked Questions
About Iveronia
What is Iveronia?
Iveronia is an online home and living store offering selected storage solutions, household tools, home décor, and everyday essentials designed for practical daily use.
What products does Iveronia offer?
Our collections include Home Storage, Cleaning Tools, Home Decor, and Kitchen Tools. Product availability may vary over time as our selection develops.
Where can I view your products?
You can browse all available products and collections directly through the official Iveronia website.
Orders
How do I place an order?
Choose the product you would like to purchase, review the available product information and options, add it to your cart, and complete the checkout process.
Will I receive an order confirmation?
After successfully placing an order, you will generally receive an order confirmation with the relevant order information.
If you do not receive a confirmation or have questions about your order, please contact our customer support team.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order.
Because orders may enter processing shortly after payment confirmation, cancellation cannot always be guaranteed once processing has started.
Shipping
How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
How long does delivery take?
The estimated delivery time after shipment is 7–15 business days.
Actual delivery times may vary depending on the destination, carrier, customs procedures, and other circumstances.
How much does shipping cost?
Standard shipping is $12.99.
Orders of $39.99 or more qualify for free shipping.
Can I track my order?
Where tracking information is available, it may be provided after your order has been shipped.
Tracking information may take some time to update after the carrier receives the shipment.
Returns & Refunds
What is your return period?
Eligible items can generally be returned within 30 days of delivery.
Items should generally be unused and remain in their original condition.
How do I request a return?
Please contact [email protected] with your order number and a brief description of your request.
Our support team will review the information and provide the applicable next steps.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible and provide your order number along with relevant information or photographs where appropriate.
We will review the situation and provide appropriate assistance.
How long does a refund take?
Approved refunds are generally processed to the original payment method where applicable.
The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Products
Can product colors or appearance vary?
Yes. Product colors and appearance may vary slightly due to lighting, photography, display settings, and other factors.
Where can I find product details?
Product pages provide relevant information such as product descriptions, materials, dimensions, features, and package contents where applicable.
If you need additional information about a product, please contact us before placing your order.
Customer Support
How can I contact Iveronia?
You can contact us at:
Email: [email protected]
Phone: +44 7480673880
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
For order-related questions, please include your order number so that we can assist you more efficiently.
Business Information
Iveronia is owned and operated by QUANTIVRA SOLENIQUE LTD.
- BRAND: Iveronia
- LEGAL COMPANY NAME: QUANTIVRA SOLENIQUE LTD
- OWNER / REPRESENTATIVE: Han Jian
- CUSTOMER SUPPORT EMAIL: [email protected]
- SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
- Customer Support Phone: +44 7480673880
- WEBSITE: https://iveronia.com/
- BUSINESS ADDRESS: 5 Churchill Pl, London, United Kingdom, E14 5HU
We aim to provide clear product information, straightforward ordering, and helpful customer support throughout your shopping experience.