Refund policy

Return & Refund Policy

Overview

At Iveronia, we aim to provide a clear and comfortable shopping experience. If you are not satisfied with your purchase, our return and refund policy provides a straightforward process for requesting assistance.

30-Day Returns

We accept eligible return requests within 30 days of delivery.

Items should generally be unused, in their original condition, and accompanied by the original packaging and included accessories where applicable.

To help us review your request efficiently, please contact us as soon as possible after receiving your order.

Return Conditions

A return may generally be accepted when:

  • The request is submitted within the applicable return period.
  • The item remains unused and in suitable condition.
  • The original packaging and included items are retained where applicable.
  • The product has not been damaged, altered, or improperly used.

Some items may not be suitable for return due to their condition or nature.

Damaged or Incorrect Orders

If an item arrives damaged, defective, incorrect, or materially different from the item ordered, please contact our customer support team.

Please provide your order number and, where appropriate, relevant photos or other information that may help us understand the issue.

We will review the situation and provide appropriate assistance.

How to Request a Return

To request a return or ask about a refund, contact:

[email protected]

Please include your order number and a brief description of your request.

Our team will review the information and provide the next steps where applicable.

Refunds

For an approved return, the applicable refund will be processed to the original payment method where possible.

Once a refund has been processed, the time required for the funds to appear in your account may vary depending on the payment provider or financial institution.

We aim to keep the process clear and provide appropriate information throughout the review.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Orders may enter processing shortly after payment confirmation, so cancellation cannot always be guaranteed once processing or shipment has begun.

Where cancellation is no longer possible, the order may be handled according to the applicable return process.

Our Commitment

We understand that every order represents an individual shopping decision. We therefore aim to handle return and refund requests carefully and consistently.

Our goal is to provide reasonable assistance, clear communication, and a straightforward process while reviewing each request according to the circumstances of the order.

Business Information

Iveronia is owned and operated by QUANTIVRA SOLENIQUE LTD. Iveronia provides selected home, storage, household, and everyday living products through its official website.

  • BRAND: Iveronia
  • LEGAL COMPANY NAME: QUANTIVRA SOLENIQUE LTD
  • OWNER / REPRESENTATIVE: Han Jian
  • CUSTOMER SUPPORT EMAIL: [email protected]
  • SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
  • Customer Support Phone: +44 7480673880
  • WEBSITE: https://iveronia.com/
  • BUSINESS ADDRESS: 5 Churchill Pl, London, United Kingdom, E14 5HU

We appreciate every customer who chooses Iveronia and strive to make each part of the shopping experience simple, clear, and dependable.